How to Report a Problem

Northern Rail Customer Relations

To report a problem with the trains or service, your first port of call should be to contact Northern Rail's Customer Relations Team by either:

• calling 0845 600 1159
• emailing Customer.Relations@northernrail.org
• writing to:
  
  Customer Relations Department,
  Northern Rail Limited,
  PO Box 208,
  Leeds,
  LS1 2BU.

Passenger Focus

Passenger Focus is the nationwide independent rail consumer watchdog and can assist with problems which rail companies fail to resolve satisfactorily themselves.

To contact Passenger Focus either:

• call their HelpLine on 08453 022 022
• email them at info@passengerfocus.org.uk
• visit the Passenger Focus website

British Transport Police

If you witness a crime or anti-social behaviour at the station or on a train, you should report the incident to British Transport POlice on 0800 40 50 40.